Estate Inspections

What is an estate inspection?

Leathermarket JMB’s aim is to provide well-managed, comfortable, and well-maintained homes, in an environment that is attractive, safe, and secure. That is why we routinely check the quality of the estates we are responsible for. This process is called an estate inspection.

Our estate inspections are carried out by a Resident Services Officer, sometimes accompanied by other teams. The inspections monitor how well the communal areas are cleaned, whether gardens are being well-maintained, whether the estates and blocks are in a good state of repair, and whether there are any health and safety issues. Any repairs or health and safety issues that are picked up are noted and reported back to the relevant team post-inspection.

You have an open invitation to take part in these inspections. You bring a crucial, and different, perspective than our teams. The dates and times of the inspections are published on our website and in our newsletters. All you have to do is turn up.

Our performance and how we monitor it

When we complete an Estate Inspection, we collect information using the same process for all our estates, this means we can easily compare results and understand what we are doing well, and where we need to do better.

When we are completing Estate Inspections, we monitor the condition of the estate and we are looking out for the following:

• estate cleanliness
• outstanding repairs to communal areas
• poorly maintained gardens and boundaries
• abandoned vehicles on communal land
• unauthorised parking
• poor performance of grounds maintenance contractors
• vandalism and graffiti
• work required to trees on communal land
• the condition of the garage areas, allotments and play areas
• the condition of lighting on estates
• the existence of pest infestations on communal land; and
• the cleanliness and condition of bin stores and refuse collection points

It is everyone’s responsibility to help maintain pleasant and safe surroundings and we allow our residents the opportunity to influence and participate in decision making relating to estate management. You can do this by getting involved in inspections, giving us feedback in person or via TRA reps, and reporting vandalism, graffiti, or disrepair.

Our scorings and what they mean

We use the same scoring for all our estates. Scores are assessed by the Resident Services Officer in agreement with colleagues or residents who have joined them on the inspection.